Myer Return Policy [2025]: 30 Days, Exclusions & Full Guide

You’ve just bought something from Myer — maybe a dress, a pair of sneakers, or a new kitchen gadget — and it doesn’t feel right. The good news is that Myer’s return policy handles most change-of-mind cases within 30 days. But there are catches: some items are final sale, and the clock ticks differently during the holidays. Here’s exactly what Myer expects from you — and what you can expect back.

Return period: 30 days · Method: In-store or online · Refund time: Within 5–10 business days · Proof: Receipt or order confirmation · Exclusions: Clearance, cosmetics, swimwear, electronics · Cost: Free

Five key facts, one pattern: Myer’s policy is generous on paper but strict on condition and time.

Can I return to Myer after 30 days?

What is the standard return period?

• Myer’s change-of-mind policy allows returns within 30 days from the date of purchase (Myer official returns policy).
• Items purchased in November or December get an extension to the end of January (Myer returns policy).

Are there exceptions for faulty items?

• Yes — consumer guarantees under Australian Consumer Law are not limited by the 30-day change-of-mind window (Myer returns policy).
• The ACCC (Australian consumer regulator) says there’s no fixed time limit for consumer guarantees — it depends on the product, price, and expected lifespan.

How to request a return after 30 days?

• Contact Myer’s customer service or visit a store. For faulty goods, bring proof of purchase and explain the issue.
• Myer may offer repair or replacement if the item is no longer within the change-of-mind period (Myer returns policy).

The implication: if you miss the 30-day window but the product has a genuine fault, Australian law still has your back — but you’ll need to push for it.

What items can’t be returned to Myer?

Clearance and sale items

• Clearance items are marked as final sale — no change-of-mind returns (Myer returns policy).
• Sale items with a “no change of mind” tag are also excluded.

Cosmetics and perfumes

• Cosmetics can only be returned if faulty (Myer returns policy).
• Perfume is treated as a personal care product — sealed outer packaging must be intact.

Swimwear and lingerie

• Swimwear must have the hygiene seal intact and be unworn (Myer returns policy).
• Lingerie also requires original packaging and tags.

Electronics and software

• Electronics: original packaging and accessories must be included; software is only returnable if unopened.
• Product care plans, gift cards, and third-party recharge cards are non-returnable (Myer returns policy).

What this means: the exclusions list is long, but many of these items are still covered by statutory guarantees if they develop a fault. Store policy can’t override the law.

Can I get a refund after 6 months?

Statutory warranty vs store policy

• Under Australian Consumer Law, products must be of acceptable quality, fit for purpose, and match description (ACCC consumer guarantees).
• These guarantees apply automatically and cannot be excluded by a store policy (ACCC).

How to claim a refund for faulty items

• If a product has a major failure (e.g., a sofa that collapses after 4 months), you can choose a refund or replacement.
• Minor problems: the retailer can offer a repair (ACCC guidance).

What if the fault appears after 6 months?

• The ACCC (Australian consumer regulator) says the time limit depends on the product’s expected lifespan. A $2000 handbag is expected to last years; a cheap toaster, maybe 12 months.
• Myer may still require proof of purchase and may insist on repair over refund (Myer returns policy).

Can I return clothes after wearing them once?

Condition requirements

• Myer requires items to be in saleable condition: unworn or unused, with all original tags and sealed packaging intact (Myer returns policy).
• Shoes must be tried on indoors; scuffed soles are grounds for rejection.

What is considered “worn”?

• Visible wear, deodorant marks, perfume smell, or stretched fabric will likely be refused.
• Tags removed or missing also voids a change-of-mind return (Myer returns policy).

Exceptions for try-on

• Reasonable try-on (e.g., putting a dress on for 30 seconds indoors) is allowed — but don’t remove tags or go outside.
• If the item is defective despite being worn once (e.g., zipper breaks), the consumer guarantee applies (ACCC).

The pattern: Myer treats “worn once” as used, not defective. The only safe route is to keep tags on and try on in a clean, carpeted area.

What is Myer’s return policy?

How to return online orders

• Online returns can be processed via Australia Post or ParcelPoint — free of charge (Myer returns & exchanges).
• You can also return online orders to any Myer store (except Big & Bulky items) (Myer returns & exchanges).

In-store return process

• Bring the item, proof of purchase (receipt, online order confirmation, or bank statement), and original packaging.
• If the conditions are met, a refund can be processed on the spot (Myer returns & exchanges).

Refund or exchange options

• In-store purchases: exchange available (Myer returns & exchanges).
• Online purchases: refund only, not exchange, under change-of-mind policy (Myer returns & exchanges).
• Store credit may be offered if no receipt is available, but only for the lowest selling price.

Proof of purchase requirements

• Receipt, online order summary, or bank statement showing Myer transaction (Myer returns policy).
• Without acceptable proof, Myer cannot process a change-of-mind return (Myer returns policy).

How to Return an Item to Myer: Step-by-Step

1. Check eligibility: Is it within 30 days? Is it a clearance item? Is it unworn with tags? Review the exclusions list.
2. Gather proof of purchase: Receipt, online order confirmation, or bank statement showing Myer transaction.
3. Prepare the item: Ensure it’s in original packaging with all tags and seals intact.
4. Choose your return method:
   • In-store: Visit any Myer store with your item and proof.
   • Online via Australia Post: Print the return label from Myer’s online returns portal.
   • Online via ParcelPoint: Drop off at a ParcelPoint location (no printer needed).
5. Receive your refund: Expect funds within 5–10 business days for online returns; in-store refunds are instant if approved (Myer returns & exchanges).

“Myer’s change-of-mind policy allows refunds on most items within 30 days, provided they are in saleable condition with proof of purchase.”

– Myer official returns policy

“Consumer guarantees under Australian Consumer Law apply automatically and cannot be excluded by any store policy. There is no fixed time limit for these guarantees.”

– ACCC (Australian consumer regulator)

The upshot for Australian shoppers: Myer’s return policy works well for quick change-of-mind returns within 30 days, but your real protection comes from the law. For faulty goods, the ACCC guarantees a remedy far beyond that window — but you’ll need documentation and persistence. For anyone buying a gift card or clearance item, there’s no safety net. The choice is clear: keep your receipt and tags for 30 days, and know that the law protects you beyond that if the product fails. Anything less is a gamble.

If you’re planning to take advantage of a Myer online sale, knowing the return policy beforehand can help you shop with confidence.

Frequently asked questions

Related reading: Big W Online Shopping: Guide to Ordering & Stock Check – Compare return practices across Australian retailers. Also see What Is GST? Definition, Types, Countries & VAT Comparison – Background on GST claims mentioned in Myer’s policy.